Comment utiliser un logiciel d'enregistrement pour l'enregistrement automatique sur un téléphone industriel?

Introduction

Aperçu

Ce document explique comment configurer et utiliser l'enregistrement automatique sur le téléphone.

Modèles applicables

Modèle applicable : tous les modèles de téléphone (le X3SG Pro est utilisé comme exemple dans ce guide)

Matériel requis

① Un téléphone X3SG Pro, connecté à un commutateur et capable d'obtenir automatiquement une adresse IP.
② Un PC de configuration, également connecté au commutateur, avec une connectivité réseau au téléphone.
③ Téléchargez le logiciel d'enregistrement depuis le site web officielSupport techniqueCentre de téléchargementOutilsLogiciel d'enregistrement.
Télécharger le logiciel d'enregistrement

Solution

Étapes d'opération

1) Sur l'écran LCD du téléphone, appuyez sur “Menu” — “Statut” pour afficher l'adresse IP du téléphone.
Afficher l'adresse IP du téléphone
2) Connectez-vous à l'interface web du téléphone. Ouvrez un navigateur sur le PC, entrez l'adresse IP du téléphone dans la barre d'adresse et utilisez admin à la fois pour le nom d'utilisateur et le mot de passe.
Entrer l'adresse IP dans l'interface web
3) Ouvrez le logiciel d'enregistrement et configurez l'adresse IP et le port du serveur.
Définir l'adresse IP et le port du serveur
4) Dans l'interface web du téléphone, allez dans Applications - Gestion de l'enregistrement, activez l'enregistrement, sélectionnez Réseau comme mode d'enregistrement et entrez l'adresse IP et le port du logiciel d'enregistrement.
ASTUCE: Si vous devez lire les fichiers d'enregistrement sur le PC, réglez le codec audio sur PCMU ou PCMA.
Activer l'enregistrement dans Gestion de l'enregistrement
5) Allez dans Ligne - Plan d'action et ajoutez un plan d'action. Réglez le numéro sur x., définissez le codec de multidiffusion sur PCMU ou PCMA, définissez le type sur Early ou Connected et l'action sur Record. Une fois la configuration terminée, cliquez sur Soumettre.
Ajouter un plan d'action
6) Démarrez le logiciel d'enregistrement avant de passer un appel.
Démarrer le logiciel d'enregistrement
7) Après le début de l'appel, une touche d'enregistrement automatique s'affichera sur l'écran du téléphone pendant la conversation.
Touche d'enregistrement automatique du téléphone
8) Après la fin de l'appel, allez dans Fichiers audio dans le logiciel d'enregistrement pour visualiser ou télécharger l'audio enregistré. Après le téléchargement, le fichier peut être lu localement, comme indiqué ci-dessous.
Visualiser ou télécharger l'audio enregistré

catalogue
Service à la clientèle Téléphone
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